CASE STUDY: MSP Services for the Insurance Industry

Resource Solutions

Resource Solutions has partnered with a UK-based insurer, providing a temporary MSP service with an on-site team of three in London, supporting both their London and Chelmsford sites. We recruit for all contractor roles including IT and Business Change, Executive roles and Operational and Support staff.

The Challenges

Prior to our service, their recruitment was managed by their internal HR, using a paper-based process which required COO sign-off weekly. Candidates were primarily delivered via agencies with inconsistent contractor mark ups. Due to existing supplier relationships, which were critical for niche technical requirements, there was a need to retain all of the existing supply chain, whilst improving commercial value.

Our Solution

The immediate benefits of our service include:

  • Standardised supplier rates while retaining all of the clients existing agency partners
  • Contractor policies – including an expenses policy and mandated leave programmes to manage costs
  • Centralised reporting through the use of our fully comprehensive reporting suite on talentsource
  • Market Intelligence on forecasted market rates.


By the end of the year we had reduced the average time to hire to 12 days, delivered 63% non-agency hiring and reduced agency margin for IT contractors by 42% while retaining a motivated and engaged supply chain.

With a successful MSP service delivered by Resource Solutions’ dedicated Account team, this client is benefitting from the technology we implemented and ongoing cost savings through policy change, a balanced supply chain and engaged Hiring Managers.