Why a career in recruitment is so empowering

Written by Robert Gould  •  Recruitment  •  17 February 2022

Chanel Carlos

When Chanel Carlos joined Resource Solutions as a direct recruiter in October 2021, she felt an immediate sense of trust from her management. She explains how this helped her hit the ground running, and why recruitment is such an empowering career.

What was your first impression when joining Resource Solutions?

When I started, I was pleasantly surprised by how much responsibility I was given. It was amazing to have a team willing to back me and say, “You got this”. They trusted that I would be able to get the ball rolling with a number of roles. Lo and behold, within a month of joining Resource Solutions, I got my first candidate offer. That was very rewarding – managers were already trusting my judgement.

It definitely helped my confidence in many ways. Resource Solutions didn’t give me any pushback, in terms of “Oh no, this is not the way this is conducted”. It speaks volumes because it can be hard to gain someone’s trust, respect and understanding – especially in a more corporate setting.

How would you describe the culture at Resource Solutions?

It’s like a family. When I joined, I didn’t feel like it was just a company, where it’s like, “I’m the boss, here’s your work, get it done” and that’s it. My team and my immediate supervisors don’t make me feel that way. They make me feel appreciated. They acknowledge hard work. And it goes a long way – because that, to me, is what keeps people from either referring other individuals to join the company or staying with the company and moving up laterally.

What inspired you to become a recruiter?

Being a candidate and seeing things from their perspective. When I was on the other side, I was wondering, “Okay, I’ve applied for ten roles – do I qualify for them? Is my resume even being looked at?” I understood why a candidate’s level of confidence can drop, and why they would feel like the system is failing them if there’s no one they can reach out to.

Here, I’m able to do that with my candidates. Even if they don’t get the position we discussed, I will keep in contact with them and let them know that I have other opportunities available. To have that communication with the candidates is key in all aspects within the recruitment process. And that’s what drove me into recruiting – because I saw the lack of communication. I always thought that if I ever got the opportunity to go into human resources or recruiting, I would do the opposite of what I felt was being done to me from the outside looking in.

What do you enjoy most about your role?

The entire process, honestly. From having the initial discussions, to presenting resumes, to coaching my candidates. Of course, the biggest joy for me comes from a candidate being offered a role. That is by far the most joyful moment ever – because I’m able to help someone. At some point, I was on the other side of the fence, just like them, looking for opportunities. I’m not looking for a reward at the end of the day, because the reward is someone being able to take care of their family and continue their day-to-day living, especially during the pandemic, which knocked all of us for a loop.

I coach my candidates every step of the way so that they’re comfortable. Some candidates, when you tell them that they’re going to meet with someone – like a CEO or COO – they get scared because of the title. But I try to emphasise to all candidates: leave the corporate title out of it. They are still people at the end of the day. Tell them exactly what qualities you possess, what you can bring to the table, and how you may be an asset to the team. Most importantly, if this is going to be career driven for you, tell them where you see yourself in five to ten years from today.

What advice would you give to someone considering a career in recruitment?

Be determined. Be a sponge. Soak up all the knowledge you can. Because if you’re looking to make it a career, it’s going to pay off. You’re going to go a long way. There are endless opportunities. You can go anywhere and do recruiting. It’s just a matter of adjusting to the environment.

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