Careers
Product Support Analyst
Salary Competitive Package
Location Makati
FULL_TIMEConsultant Resource Solutions
JobRef 4810
Date Posted 27 October 2023
philippines information-technology/crm 2023-10-27 2023-12-26 it Makati National Capital Region PH Resource Solutions https://www.resourcesolutions.com https://www.resourcesolutions.com/content/dam/resource-solutions/global/images/logos/web-logos/square-logo.pngDo you want a career that offers constant development? With a company that’s growing fast all over the globe. Do you want to work with the biggest clients? The coolest technology? The most innovative projects? Do you want global career moves? A smarter work/life balance? Or maybe you just want to be part of a team redefining work so everyone can have a lifetime of opportunity?
Are you ready to take your career to the next level?
Resource Solutions is a global leader in recruitment & consultancy solutions, helping some of the world’s leading companies recruit the talent they need to scale and grow responsibly. We offer our people incredible career opportunities as well as an inclusive culture, and flexible working.
If you are ambitious, curious, and dare to do different, we want to meet you.
About the Role:
• Provide specialised Product support and act as point of escalation for requests and incidents that service desk personnel are unable to resolve
• Collaborate with internal T&T teams to ensure effective communication of Changes, Problems, and Incidents, improved service, and increased customer satisfaction
• Establish relationships with 3rd party product vendors and manage escalation of incidents
• Contribute to technical projects by providing subject matter expertise so that deadlines and objectives are met
• Collaborate with Product Managers & Owners, Business Partners and other business stakeholders to help deliver Products and enhancements to products through configuration
• Ensure the team is adhering to Global Change policy
• Upskill on new technologies as the need arises.
• Ensure documentation relevant to Product Support is kept up-to-date
Who you are:
Skill and Experience
• Understanding of Ticketing System (Jira Service Management)
• Understanding of CRM products (Profile, Zenith, TalentSource)
• Understanding of Business Products (Docusign, JIRA Products etc)
• Understanding of Agile and other project management methodologies
• A proven track record of performing to the highest professional standards, including solid service, operational, and delivery process/documentation standards.
• Excellent communication skills (verbal and written)
• Ability to troubleshoot complex technical problems
• Ability to priortise workload
• Good understanding of the recruitment business
• Confidence to deal with all levels of the business
• Attention to detail
• Ability to manage multiple tasks simultaneously & meet deadlines
• Proficiency in SQL preferred
• Other duties which are reasonably within the capabilities of a staff member in this position may need to be performed from time to time, in addition to or instead of the above duties.
• The requirements of this role may change over time and staff are required to comply with all such reasonable changes.
Benefits:
- A track record of high performance and an ability to deliver excellent results consistently is key. In return for your hard work, you’ll be offered a competitive top salary and benefits package with bonuses/commission and fantastic incentives programme
- Private medical insurance
- A fantastic training and development programme
- Volunteer time off
- The opportunity to partake / qualify for our Global incentive weekend
- Employee wellbeing through various programmes
- You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, a specialist in RPO and MSP
“As a Disability Confident Employer, Resource Solutions is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.”
Resource Solutions – Leading recruitment outsourcing provider
Want a global career with no limits? We are the solution
Apply now!
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