Consultant Joanne Pancrudo
Date posted 21 March 20192019-03-21 2019-05-20 recruitment-consultancy Makati National Capital Region 37th flr Philamlife Tower Paseo de Roxas Makati City PH 1226 PHP 65000 85000 85000 MONTH Resource Solutions https://www.resourcesolutions.com
Function The Transition Management Consultant works alongside the Implementation team and act as a representative of Operations in the implementation and transition of new clients or enhancements to existing services. The Transition Management team are responsible for ensuring the representation and sign off of operational considerations made during the implementation and ensuring the smooth transition of our service from implementation to BAU
Provide support to Transition Management Manager for large enterprise accounts or lead on SME implementation as per the below activities:
► Workstream owner for People related activities within Implementation plan for new clients included
► Support Process and Training owner to document and map service processes. Act as a reviewer of the processes for the service.
► Drafting of services schedules and review of the contractual elements as required by the Operational Lead
► Manage the transition of services using structured methodology, document project tasks, milestones, timescales and resource required for parallel running of services
► Acts as the interim operational owner for the implementation of a new or existing service. I.e. Post sales handover through to service go-live and BAU.
► Deliver weekly update reports to Project Manager and PMO. Identify any risks or issues associated with transition of services.
► Act as a point of support and escalation for the new account leader and onsite team post go-live.
► Provide onsite and offsite post go live storm support and management of the resource requirements
► Completion of service Review/transition handover document and sign of from Operations team
► Delivery of Transition Management training pre go live as well as weekly refreshers during month 1 post go live.