Looking for successful candidate to work within the Internal consultancy function. Helping to provide control frameworks, support business processes and regulatory & legislative processes.

The role has responsibility across a number of core areas:

• Act as part of a team delivering process enhancement expertise and to drive the development of MS Amlin’s process ownership and excellence culture;
• Use a range of tools and techniques covering Standardisation, Problem Solving, Performance Management, Client Intimacy, Lean Leadership & Employee Engagement to drive process improvement;
• Undertake diagnostic activity, including: Voice of the customer, current state process mapping, basic current state operating model/org structure, work-place waste observations (bottom-up), identification of automation (RPA) opportunities, capacity and demand analysis, skills assessment, performance management analysis, and data analysis to support process re-engineering initiatives;
• Project Manage deliverables to ensure accountability to the ‘Customer’ including the development of a project charter, project plans and reporting on status. Ensure the management of risks and issues;
• Closely manage Stakeholders, Sponsors and any project dependencies/interdependencies to ensure outcomes are aligned and effective transition to BAU ownership;
• Act as an advocate for, and technical expert/advisor of MS Amlin’s Operational Excellence Framework, providing guidance across all MS Amlin’s legal entities in the modelling, analysis design and management of processes. Work closely with Risk and Compliance, and ensure framework alignment to regulatory and market developments

The Operating Environment and Context of the Job

The role reports to the Operational Excellence Leader who reports to the Head of Operations within MS Amlin Corporate Services.

The role may also have a matrixed reporting line into project and programme managers as required

The Operational Excellence and Risk Management Function also has responsibility for supporting the first line in overseeing Operational Risk and Controls, and as such all team members have a role to play in assessing and understanding developing legislation and regulation and MS Amlin’s response to such.

The combined skillsets within the team are complementary in supporting the functions to manage areas of operational risk and to target Operational Excellence.

Key Competencies: